FAQs

FAQs 2017-06-15T11:02:56+00:00
How can I cash-out my money? 2017-03-03T16:00:42+00:00

Cashing-out to your bank account is convenient and simple. Just open your Share&Charge wallet and choose “cash-out” in the menu on the left hand side . The app will guide you through the cash-out process.

I believe that the amount of money in my wallet is not correct. What can I do? 2017-03-03T15:59:41+00:00

In case that you find a mistake, please contact the Share&Charge support ([email protected]). We will get in touch with you as soon as possible.

Who do I need to contact in the case of a damage event? 2017-03-03T15:58:45+00:00

Please contact us at [email protected]. We will get in touch with you as soon as possible.

 

 

What is a Share&Charge module and how did I know if some module is integrated? 2017-03-03T15:57:29+00:00

Our module connects the charging station with the internet. The internet connection currently works via WLAN. With our module you can get access to the charging station and bill on a kWh-basis (depends of the charging station). For more information’s please contact us.

How does the Internet Connection via WLAN work? 2017-06-15T11:03:02+00:00

The Share&Charge Module will be integrated in the private wireless LAN via wireless protected Setup (WPS). The Share&Charge Module will start the WPS mode automatically via the installation/ commissioning. The connection via the network will also work, if at the access point, the WPS mode is activated. Usually, you only need to push one button to activate the WPS at the access point. For more information please have a look at your access point guide.

What happens if the charger blocks my charging station longer than he is paying for? 2017-03-03T15:55:11+00:00

This shouldn’t happen. The charger agreed to our terms and conditions, which include that he will move his car, after the end of the charging process. If this happens after all, please contact us and we try to solve the problem.

How can I make my charging stations accessible, if it is installed in my parking garage? 2017-03-03T15:54:25+00:00

There are different opportunities to make your charging station accessible:

    • You can set up the opening hours for the charging station in such a way, that someone is at home to grant access to it.
    • You can move the charging station to a location where chargers can get access to the charging station.
    • You can place a wire with the matching plug outwards. So the charger can plug in his car.

How do I know if my charging station is eligible for kWh-based billing? 2017-03-03T15:53:19+00:00

If your charging station has a meter inside, you can upgrade it, to make it Share&Charge ready. If you are interested please feel free to contact us.

How much does it cost, if I want to upgrade my charging station for the kWh-based tariff? 2017-03-03T15:51:54+00:00

This depends on how our Share&Charge module can be integrated in your charging station. Furthermore we are working on a plug-and-play solution. Please contact us, if you want to upgrade your charging station.

How many charging stations can I register? 2017-03-03T15:50:31+00:00

You can register as many charging stations as you like.

Can I delete my registered charging station? 2017-06-15T11:03:03+00:00

We hope that it is not necessary that you need to delete your charging station. However, If you want to delete it you can do it, select the charging station that you want to remove. Scroll down to the bottom and click on the “Remove” button.

Can I register a charging station at a later point in time? 2017-03-03T15:48:56+00:00

Of course you can. But first of all: Congratulations for your latest acquisition! You can register new charging stations at every time. Just click on the charging station at the main menu and register your new charging station.

Who is liable for damages that happened to my charging station and ware triggered by a Charger? 2017-03-03T15:47:07+00:00

Damages at private charging station are generally speaking caused by the electric vehicle. In this case they are covered by the car owner’s liability insurance.

How can I submit a rating for the charging station? 2017-06-15T11:03:03+00:00

Just choose a charging station on the Share&Charge map and click on “feedback”. Now you can leave feedback in form of a star rating as well as a written review.

Can I register more than one car at my app? 2017-06-15T11:03:03+00:00

Yes of course. You can simply click at the car symbol on the map menu. Click on the small plus to add an additional car.

Can I register my car at different user profiles?   2017-06-15T11:03:03+00:00

Yes, of course you can register one car in different profiles. If you own a car that you are sharing with your partner; you can register the car at different profiles.

Who is liable for damages which happened at my car? 2017-03-03T15:42:41+00:00

Usually the Grid or charging station owner is liable for damages. For damages at privately shared charging stations through Share&Charge, innogy SE provides an insurance cover.

What is Share&Charge about? 2017-03-03T15:41:32+00:00

Share&Charge is a private network for private charging stations. Charging station operators can register their charging station and they can set up their own tariffs. E-car drivers can find, charge and pay at this stations via the app.

How can I register or sign in at Share&Charge? 2017-06-15T11:03:03+00:00

If you want to register at Share&Charge you have to install the app via the Google Play Store or the Apple Store. You can register yourself via entering your E-Mail and your personal password. Afterwards you can click at register.

Do I necessarily need a charging station to use the app? 2017-03-03T15:44:57+00:00

No. You don’t necessarily need a charging station to use our app. You can use our app for example to only charge your e-car at private charging stations.

What do I need to do if I forgot my password? 2017-03-03T15:38:35+00:00

You can start the process via clicking at the login screen at “reset password”. After that, we will send you an E-Mail with the next steps.

Can I delete my profile? 2017-03-03T15:37:22+00:00

We hope that it is not necessary that you need to delete your profile. However, If you want to delete it you can do it via the “Dashboard”. Click first at “Profile” and that at “Delete profile”.

Whom can I contact if I have questions, suggestions or criticism? 2017-03-03T15:37:45+00:00

For questions, suggestions or criticism, you can contact us via [email protected] or via phone +49 (0)201-8133108 every time. We are looking forward to get in touch with you.

How does the billing work? 2017-03-31T12:48:44+00:00

If you want to start a charging process, you have to charge your wallet via credit card, PayPal or “Sofortüberweisung”. After starting the charging process a security deposit will be withdrawn from your Share&Charge wallet. After the charging process stops, the deposit will be cleared with the real charging costs.

What are the differences between the Community tariff and the Family & Friends tariff? 2017-03-03T15:33:20+00:00

The Community tariff is the general tariff for all Share&Charge users. The family and friends tariff can be used for all for a closed group like close relatives and friends, whom you would like to offer a discounted and special tariff. As an owner of a charging station you can set up both tariffs. Members can be added to the Friends & Family list by entering their E-Mail adresses. Please note that only registered Share&Charge members can be added to the Family & Friend list.

What is the Community tariff? 2017-03-03T15:30:25+00:00

The Community tariff is the general tariff for the Share&Charge community. Depending on whether your charging station had integrated a Share&Charge module or a meter you can choose between the Flatrate, time-based tariff and the kWh-tariff.

What is the Family & Friends tariff? 2017-03-03T15:30:48+00:00

The Family & Friends tariff is a special tariff. You can set up this tariff for a separate user group like close relatives and friends. Members can be added to the Friends & Family list by entering their E-Mail adresses. Please note that only registered Share&Charge members can be added to the Family & Friend list.

From how many tariffs can I choose? 2017-04-05T10:00:44+00:00

It depends on your charging station. If you have integrated a Share&Charge module and/ or your charging station has a calibrated meter, you can choose between a Flatrate, a time-based or kWh-based tariff.

  • Flatrate: is a fixed amount of money you pay for a charging duration of maximum 4 hours.
  • time-based tariff: Via the time-based tariff, an approximation value will be calculated. This calculation is based on the charging stations- and battery capacity of the car. In addition to that, parking cost will be added.
  • kWh-based tariff: The amount of charging power will be billed according to the amount of energy  measured by the meter inside the charging station.  

Do I – as a charging station operator- have to pay taxes or other charges? 2017-06-15T11:03:03+00:00

According to German law only!

Operating a charging station affects the individual commercial income within the meaning of the income tax act. It is decisive here whether the activity is carried out autonomously, sustainably and with a view to achieving the desired results and is designed for participation in the general economic traffic.

A total profit can be achieved over the lifetime of the company. If this is not done, the tax office can start from hobby. Commercial income is not available in this case; however, in return, no losses can be taken into account.

If commercial income is available, the taxation of the income tax declaration must also include the tax return. However, there is a voluntary allowance of 24,500 euros for natural persons and companies, up to which no commercial tax is levied.

The private operator of a charging station is entrepreneurially active, as long as he / she deliver a sustainable contribution to third parties. The charging station is then used for the sustainable generation of revenues (sales) from the sale of electricity, which are subject to sales tax (VAT) in principle, whereby the sustainability of an activity must be assessed according to the overall picture of the situation.

The operator of a charging station can be treated as a small-scale business if the previous year’s revenue does not exceed 17,500 € and the sales of the current year are expected to exceed € 50,000 (Stand January 1, 2016). Sales tax is then not levied on sales. If the operator of a charging station does not carry out any further activities subject to revenue tax in addition, he will regularly fall under the small business rules.

When applying the small business rules, no input tax can be reimbursed from the incoming invoices (even from the purchase of the charging station) and no invoices with separate sales tax (VAT) certificate may be issued.

However, the operator of a charging station cannot use this simplification rule (option for so-called rule taxation).

As a business owner/ small business owner, the operator is required to make invoices on demand for the services provided by him and to keep copies thereof for 10 years.

As you undertake an entrepreneurial / commercial activity with the sale of electricity, you must notify your local financial office within one month.

Please understand that the tax issues can only be addressed briefly. The presentation does not claim to be complete and individual characteristics may have to be considered in some cases. Should you have any further questions, please contact your local financial office and / or the main tax office. Contact persons are, of course, also the members of the tax-advisory professions.

General and non-binding notes – please contact your tax adviser on specific questions.

What happens if I have a photovoltaic plant on my roof? 2017-06-15T11:03:03+00:00

According to German law only!

According to the Electricity Tax Act, the supply of electricity to third parties is subject, in principle, to the responsibility of the charging station as a supplier (with the corresponding registration and documentation obligations).

However, the derogation to Section 1a (2) No. 2 of the German Electricity Tax Ordinance applies regularly to operators of charging stations or charging poles. They will not become electricity suppliers if the electricity is supplied to third parties for use by electrically operated vehicles and the electricity is exclusively supplied by a resident supplier. Basically, in these cases, the energy supplier, who supplies the electricity to the charging station, remains a current-controlled supplier and electricity tax provider.

As far as self-produced electricity (e.g. from cogeneration of heat or photovoltaic plants) is supplied via the charging station, contact should be established with the relevant main customs office and/ or tax consultant.

According to the Electricity Tax Act, the supply of electricity to third parties is basically the responsibility of the charging station operator as a supplier (with the corresponding registration and documentation obligations).

For the operators of charging stations or charging points, however, the derogation pursuant to section 1a (2) no. 2 of the Electricity Tax Ordinance applies regularly. They will not become electricity-driven utilities if the electricity is supplied to third parties for use by electrically operated vehicles and the electricity is exclusively supplied by a domestic supplier. Basically, in these cases, the energy supplier, who supplies the electricity to the charging column, remains a current-controlled supplier and electricity tax provider.

How can I cash-in into my Share&Charge wallet? 2017-03-31T12:54:07+00:00

You can charge your wallet within the app. Just click on the wallet and choose “cash-in”. You can choose between payment via credit card, PayPal & “Sofortüberweisung”.

How and when do I receive invoices for the transactions? 2017-03-03T15:31:51+00:00

You will receive an invoice via E-Mail for your charging costs after the charging process has ended. The invoice is additionally saved in your Share&Charge wallet. Just click on the transaction in the wallet to see the full invoice.

How and where can I see how much one charge cost? 2017-03-03T15:32:01+00:00

Go to your Share&Charge wallet. Every line at the wallet represents one Share&Charge transaction. Here you can see how much one charge cost.

Why will a security deposit be withdrawn from my Share&Charge wallet, as soon as I start the charging process? 2017-03-03T15:22:09+00:00

The security deposit is a security measure for the charging station owner. Once you (EV owner) stop the charging process, the security deposit will be cleared with the charging cost. Afterwards the surplus will be transferred back to your (EV owner) wallet.